Merchandise Returns/Exchange

We will gladly accept returns or exchanges on any item (except items which are final sale) that are in their original condition (unworn, unaltered, unwashed and with all tags attached). Shoes will be accepted only if returned in their original, undamaged shoebox, with original packaging and felts, and are unworn, tried on carpeted surfaces. 

For all returns, please email  personalshopper@narcisorodriguez.com and return your merchandise within  30 days of receiving your order. Date of return shipment must be within 30 days of receipt of goods. If the merchandise for return or exchange falls outside of the 30 day timeframe, we unfortunately will not be able to accept the return. We will send those item(s) back to you at your expense.

Please follow the directions below for returns/exchanges. 

1. Ship the package with merchandise securely protected and sealed to the address below. Please write RA on the outside of the package.   

Stellae International
c/o Customer Returns
1111 Marcus Avenue, Unit 5A
Lake Success, NY 11042

2. Please keep the tracking information for your records. 

3. Upon acceptance of the merchandise for return, we will process your refund in 30 days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. 

4. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability. The new item will be shipped with the same shipping service as the original order. You will receive a credit if applicable. If the value of the desired exchange is higher, you must place a new order for the desired item, and process the balance as a regular return. To process your exchange, please write name of product as listed on the site, with the retail, and the size you wish. If we have sold out, we will process as a return. 

We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

User Agreement

Please carefully read the following User Agreement ("User Agreement"), which sets forth the terms and conditions governing your use of this website located at www.narcisorodriguez.com (the "Site"). Using and/or visiting this Site constitutes your agreement to be bound by and act in accordance with, this User Agreement, the Site’s Privacy Policy (the " Privacy Policy ") and all applicable local, national and international laws and regulations. Narciso Rodriguez LLC (hereinafter "Company", "us", "our" or "we") reserves the right to change the User Agreement and/or the Privacy Policy at any time. Each time you use this Site, you are accepting and consenting to the practices described in this User Agreement and in the Privacy Policy , the current version of the User Agreement and the Privacy Policy will apply, and you should review the User Agreement and Privacy Policy for any changes that have been made since your last visit to the Site.

1. Privacy Policy & Other Applicable Policies: Please read the Privacy Policy , which governs the manner in which Company will handle any personal information that you provide to us. Please note that this User Agreement also covers our Terms of Sale.

2. Ownership Rights & Use of Site Materials: You acknowledge and agree that all trademarks and service marks (whether registered or unregistered), logos, copyrighted material and other content and materials displayed on or used in connection with the Site (collectively, the "Site Materials") are the sole and exclusive property of, and are owned and controlled by, Company, its affiliates, business partners and/or their respective licensors, content providers, contractors and/or other third parties. Nothing on this Site shall be construed as granting, expressly, by implication or otherwise, any license or right to use any Site Materials without Company’s or the applicable owner’s prior written permission in each instance. Company reserves all rights in and to the Site and the Site Materials. The Site and the Site Materials (including but not limited to text, designs, graphics, interfaces and code, and the selection and arrangement thereof) are protected as, among other things, a compilation under the copyright laws of the United States and other countries. You may not (a) modify the Site Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use any Site Materials for any public or commercial purpose; or (b) remove, obscure or otherwise deface proprietary or other notices appearing on the Site or any Site Materials, including copyright, trademark or other intellectual property notices.

3. User Account: In order to access some features of the Site, you may have to create an account. You may never use another individual’s account without permission. If and when you decide to create your account, you agree to: (a) provide accurate, current and complete information; (b) maintain and update your information about yourself as prompted by the appropriate registration form; and (c) comply with this User Agreement and the Privacy Policy . If any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right, at our sole discretion, to suspend or terminate your membership and/or access to the Site. You are solely responsible for the activity that occurs on your account and you must keep your password secure. You must notify Company immediately of any breach of security or unauthorized use of your account. You are solely responsible for maintaining the confidentiality of your username and password and for any and all activities that are conducted through your account. You acknowledge and agree that Company may send you information and notices regarding your account and the Site by email, text message or any other means based on the information you provide to us. You can access, correct and update your account information by logging into your account via the Site.

4. Age of Users: In accordance with the Children’s Online Privacy Protection Act of 1998, children under the age of 13 may not use the Site, and parents or legal guardians may not agree to this User Agreement on their behalf. If we become aware that a child under 13 has provided or attempted to provide us with personal information, we will use our best efforts to remove the information permanently from our files. Users below the age of 18 should not use the Site without the authorization and consent of their parent or legal guardian. PURCHASES ON THE SITE MAY BE MADE BY RESIDENTS OF THE CONTINENTAL UNITED STATES OF AMERICA ONLY. WE ARE UNABLE TO DELIVER ONLINE PURCHASES TO OTHER LOCATIONS AT THIS TIME. YOU MUST BE OVER 18 YEARS OF AGE TO ORDER FROM THE SITE.

5. Placing Orders: If you place an order with us, we may hold personal information, including, without limitation, your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) and information resulting from authentication and/or identity checks so that we can process and fulfill your order. Orders will be shipped to the address in the United States designated by you if such address is compliant with the shipping restrictions contained on this Site. All risk of loss and title for items purchased from this Site passes to you upon delivery of such items to the carrier. You are responsible for any claims with the carrier for damaged and/or lost shipments.

6. International Orders: Narciso Rodriguez has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com

WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Narciso Rodriguez.

Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

7. Information You Provide: You will retain ownership rights in material and content you own and that you post on or submit or upload to the Site, but Company will obtain certain rights in that material and content. Accordingly, by submitting, posting and/or uploading any material, information, suggestions, ideas, designs, concepts, know-how, techniques, questions, comments or any other communication or content in any form or in any manner to the Site ("User Communications"), you grant to us a royalty-free, worldwide, perpetual, fully sub-licensable, irrevocable, transferable, non-exclusive right to use, reproduce, modify, create derivative works from, distribute, digitally perform, publicly perform and publicly display the User Communications, and/or to incorporate the User Communications in other works, and to exploit the foregoing in any manner and in any form, media or technology now known or later developed, for any purpose whatsoever, commercial or otherwise, without attribution to, compensation to, or prior approval by, you or any other party ("User Communications License"). By making a User Communication, you represent and warrant that (i) you own all right, title and interest in and to the User Communication, or you have the necessary approvals and permissions to grant the User Communications License described above, (ii) the User Communications, and the exercise by Company of the rights granted to it under the User Communications License in relation to such User Communication, do not violate applicable law or the intellectual property rights or other rights of others, including, but not limited to, patent, trade secret, copyright, trademark, publicity, privacy and contract rights of others and (ii) the User Communications do not contain software viruses, worms, time bombs, Trojan horses, spiders, spybots, commercial solicitations, chain letters, mass mailings, any form of spam, or any other content prohibited under this User Agreement. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of the User Communications that you may have under any applicable law. Other than Personal Information, which is defined in and subject to the Privacy Policy , any User Communications will be considered non-confidential.

8. User Interaction: The opinions expressed by users and/or visitors of the Site (collectively, "Site Users") are not necessarily those of Company, Narciso Rodriguez or any affiliates thereof. All statements, advice, opinions expressed, and content provided by Site Users ("Site User Communications") are those of such Site Users only, and we neither endorse nor shall be held responsible for such Site User Communications for any reason whatsoever, including but not limited to their reliability or accuracy. Under no circumstances will we be liable for any loss or damage caused by the Site User Communications, including but not limited to your reliance on information or materials obtained through the Site User Communications and/or any other content on or from the Site. Site Users are encouraged to use discretion when communicating with others and/or disclosing Personal Information online. Company has no control over, and shall have no liability for, any damages resulting from the misuse by any third party of information that you voluntarily make public through the Site or any part thereof. IF YOU CHOOSE TO MAKE YOUR PERSONAL INFORMATION OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE SITE, YOU DO SO AT YOUR OWN RISK.

You are solely responsible and liable for (and Company shall not be responsible or liable for) your interactions with other Site Users. Company is not involved in, a party to, or responsible for any communications, correspondence, interactions or transactions, whether verbal or written and whether electronic or otherwise between you and any other Site Users ("Interactions"), or any disputes arising therefrom. You hereby irrevocably release Company, Narciso Rodriguez and all their respective affiliates and third party services providers, and all their respective directors, officers, employees, owners, members, shareholders, partners, licensors, representatives and agents from all claims, demands and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any Interactions or disputes between you and any other Site User.

9. Prohibited Activities: You may not submit, post, upload or transmit any material or content on or through the Site that:
- violates or infringes in any way any law, rule or regulation or the rights of others;
- solicits, encourages, or promotes the use of illegal substances or activities;
- is unlawful, threatening, abusive, harassing, defamatory, libelous, derogatory, degrading, invasive of privacy or publicity rights, fraudulent or tortious, vulgar, obscene, bigoted or hateful, intimidating, profane, scandalous, pornographic, indecent or otherwise objectionable, or that harms minors in any way;
- is protected by copyright, trademark, trade secret or any other proprietary right, (unless you have secured all rights necessary to grant the rights granted hereunder);
- expresses or implies that any statements made by you are endorsed by Company or Narciso Rodriguez;
- gives rise to civil or criminal liability, encourages conduct that constitutes a criminal offense or otherwise violates any local, state or federal law; or
- contains nudity, obscene gestures, obscene language, advertising for products, commercial solicitations, services or websites and/or contact information (i.e., phone numbers, addresses, URLs or email addresses), political campaign letters, chain letters, mass mailings, spam, software or other materials that contain harmful or disruptive components (e.g., viruses, spiders, spybots, commercial solicitations, worms, time bombs, Trojan horses).

10. Links: We may, for your convenience, provide you with links to other websites from the Site ("Linked Sites"). Company is not responsible for the accuracy or availability of information provided by any Linked Site. Links to a Linked Site do not necessarily constitute an endorsement by or association with us of such sites or the content, products, advertising or other materials presented on such Linked Site. Company does not control and is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on any Linked Site. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY LINKED SITE, INCLUDING YOUR USE OF ANY CONTENT, PRODUCTS, ADVERTISING OR OTHER MATERIAL AVAILABLE THROUGH SUCH LINKED SITE, IS AT YOUR OWN RISK AND IS SUBJECT TO THE USER AGREEMENT, PRIVACY POLICY AND CONDITIONS OF USE APPLICABLE TO SUCH LINKED SITE AND SUCH MATERIALS.

11. Accuracy of Information: Company takes all possible steps to ensure the accuracy of the information included in this Site. However, Company takes no responsibility for errors or omissions in the content of this Site. Information provided on this Site is subject to change at any time without prior notice. While Company has made reasonable efforts to display as accurately as possible the colors of our products that appear on the Site, Company makes no guarantee that your computer monitor’s display of any color will be accurate.

12. Copyright Infringement Claims: The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any material or content posted on the Site infringes your copyright, you (or your agent) may send us a notice requesting that we remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send us a counter-notice. We suggest that you consult your legal advisor before filing a notice or counter-notice.

To send a notice, please forward the following information to Narciso Rodriguez LLC, 30 Irving Place, 9th Floor, New York, New York 10003, eberhan@narcisorodriguez.com, Attn: Erin Berhan.

- your address, telephone number, and email address;
- a description of the copyrighted work that you claim has been infringed;
- a description of the allegedly infringing material and of where the allegedly infringing material is located;
- a statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law;
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

13. Monitoring & Removal of Content: We have the right, but not the obligation, to monitor the content and use of the Site to determine compliance with this User Agreement and any other operating rules established by us, or for any other reason or purpose. We reserve the right, in our sole discretion, to edit, refuse to post, or remove any content or materials submitted to or posted on the Site, for any reason, including if we find such material to be in violation of this User Agreement or otherwise objectionable or inaccurate. We also reserve the right, in our sole discretion, to disclose such materials and the circumstances surrounding their transmission to any third party in order to operate the Site properly; to protect ourselves, our sponsors, our Site Users; to comply with legal obligations or governmental requests; or for any other reason or purpose.

14. Warranties: Using, visiting and/or browsing the Site is at your own risk. To the extent permitted by law and without limiting any of the foregoing, everything on this Site is provided to you on an "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Check your local laws. Information you submit to Company by email or otherwise in order to establish your User Account is subject to the Privacy Policy . Please note that we do not accept unsolicited ideas, designs or other materials for use in our business. We are not responsible for the similarity of any of our ideas, designs or other materials, to the ideas, designs or other materials transmitted or posted to the Site or otherwise submitted to us. Should you post, transmit or otherwise submit any unsolicited ideas, designs or other materials, you do so with the understanding that they shall be considered to be User Communications and subject to the User Communications License, and that you are waiving any claim against Company or its affiliates regarding the use of such ideas, designs or other materials or of any ideas, designs or other materials that are substantially or confusingly similar thereto.

15. Limitation on Liability: IN NO EVENT SHALL COMPANY, NARCISO RODRIGUEZ AND/OR THEIR RESPECTIVE AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OWNERS, MEMBERS, SHAREHOLDERS, PARTNERS, LICENSORS, REPRESENTATIVES OR AGENTS (THE "COMPANY PARTIES"), BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY CAUSE OR FOR ANY REASON, INCLUDING BUT NOT LIMITED TO (I) ERRORS, MISTAKES, OMISSIONS OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THE SITE OR OF ANY CONTENT POSTED, EMAILED, SUBMITTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

YOU SPECIFICALLY ACKNOWLEDGE THAT COMPANY PARTIES SHALL NOT BE LIABLE FOR USER COMMUNICATIONS, SITE USER COMMUNICATIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

16. Indemnification: You agree to defend, indemnify, and hold harmless Company, Narciso Rodriguez and/or their affiliates and third party service providers, and their respective directors, officers, employees, owners, members, shareholders, partners, licensors representatives and agents, from and against all claims, demands, damages, losses, costs and expenses, including, without limitation, attorneys' fees and disbursements, arising out of (a) your breach of this User Agreement and/or the Privacy Policy ; (b) your use of, or access and/or activities in connection with, the Site, any Site Materials and/or any services related to the Site; (c) any content (including, without limitation, any User Communications) you submit, post, transmit, upload, modify or otherwise make available through the Site, or your violation of any rights of any third party, including, without limitation, any copyright, property or privacy right; (d) any claim that the User Communications you submitted, transmitted or uploaded caused damage to a third party; and (e) interactions, communications and disputes between you and any other Site User or third party. We may participate in the defense of any claim at our own cost. You shall not settle any claim that affects us without our prior written approval.

17. Termination: Your only right and/or remedy with respect to any dissatisfaction or other claim with respect to (a) this User Agreement; (b) any policy or practice of ours in operating the Site, including, without limitation, the Privacy Policy ; or (c) any content available through the Site or any change therein or thereto, is to stop visiting and using the Site. We may terminate your use of the Site, including your membership in the Site, at any time, in our sole discretion. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be effected without prior notice, and that we may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that we shall not be liable to you or any third party for any termination of your access to the Site or to any such information or files, and shall not be required to make such information or files available to you after any such termination.

18. Miscellaneous: You acknowledge and agree that this User Agreement, together with the Privacy Policy and the Terms of Sale, constitutes the entire agreement between you and Company with respect to the use of the Site. BY USING THE SITE, YOU AFFIRM THAT YOU ARE EITHER MORE THAN 18 YEARS OF AGE, OR AN EMANCIPATED MINOR, OR POSSESS LEGAL PARENTAL OR GUARDIAN CONSENT, AND ARE FULLY ABLE AND COMPETENT TO ACCEPT AND BE BOUND BY THIS USER AGREEMENT, AND THE CONDITIONS, OBLIGATIONS, AFFIRMATIONS AND WARRANTIES SET FORTH IN THIS USER AGREEMENT AND WILL ABIDE BY AND COMPLY WITH THIS USER AGREEMENT.

19. No Waiver: The failure on the part of Company to enforce any part of this User Agreement shall not constitute a waiver of any of Company’s rights hereunder for past or future actions.

20. Jurisdiction: Any dispute over the content or use of the Site shall be governed by the substantive laws of the United States and the State of New York, and the jurisdiction and venue of any such action shall be vested solely in the federal and state courts located in New York, New York.

21. Disclaimer: Reference herein to any specific commercial product, entity, service process, trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the Company Parties, including, without limitation, Narciso Rodriguez. The views and opinions expressed on the Site do not necessarily state or reflect those of Company Parties, including, without limitation, Narciso Rodriguez.

This User Agreement was last updated on June 22, 2012.