Narciso Rodriguez Customer Care

Customer Care

For online order or product related inquiries, please contact us via:
Email: personalshopper@narcisorodriguez.com
Phone: (888) 415-2444 (Monday - Friday 9:30am to 6:00pm EST)

Return Policy

Free shipping and returns are offered on all domestic orders.
A prepaid return label is included in each domestic shipment.
Please note that you must return your item within 30 days from the delivery date for a full refund.
We accept returns on all items that are in their original, unworn, unaltered and unwashed condition with all tags attached.
Department stores will not accept returns from narcisorodriguez.com
Upon acceptance of the items return, we will process your refund within 5-7 business days, at which time you will be notified by email.
We reserve the right to reject any returns that do not comply with the conditions stated above.


How to Return an Item

Please ship your return package using the prepaid return label included with your shipment. Be sure to securely pack and seal your merchandise. In case you have misplaced the prepaid return label, please email us at personalshopper@narcisoridriguez.com and we will gladly send you another one.

Our return address is also included below: 

Stellae International
c/o Customer Returns
1111 Marcus Avenue, Unit 5A
Lake Success, NY 11042

Order Status

Please Log Into your Narciso Rodriguez account to check the status of your order. You can also contact us at personalshopper@narcisorodriguez.com

Benefits of Creating an Account

Save your shipping and billing information for faster checkout
Track and view order history
Be the first to know about new collections, exclusive offers and events


Exchanges

Please return the original item(s) following the return policy guidelines above and visit our website to purchase another item(s).

Domestic Delivery Times

We deliver orders Monday through Friday, excluding National Holidays. All orders will require an adult signature upon delivery. To estimate the total delivery time for your purchase, please allow up to 1-2 business days from your order date to process your order for shipment, in addition to the time indicated by your preferred shipping method. Generally, orders received before 3PM EST during normal business days are shipped the same day.

Shipping Rates

FedEx Ground:$0.00
FedEx 2day:$18.00
FedEx Overnight:$30.00


International Delivery via International Checkout

Narciso Rodriguez has partnered with trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com

Countries We Ship To
International shipping is currently available worldwide from Narciso Rodriguez. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

International Order Status
To check the status of your order, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

Questions About International Orders
All inquiries regarding your international order should be directed to International Checkout at: support@internationalcheckout.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Sales Tax

Sales tax will be added to orders shipping to New York State only. Shipments to any other state, currently, will not include sales tax.

Changes + Cancellations

If you wish to change, modify, or cancel your order, please send us an email to personalshopper@narcisorodriguez.com or call (888) 415-2444 as soon as possible.

Forms of Payment

For your online purchases, please use the following forms of payment:
American Express
Visa
MasterCard
JCB
Discover
Please note we currently do not sell or accept gift cards for online purchases.

Using Promotional Codes

Enter your promotional code in the space provided on the Shopping Bag page and hit the “Apply" button. The promotion will then appear in your bag.

Repairs

Due to the unique nature of each repair request, repairs are handled case-by-case. Please contact us at personalshopper@narcisorodriguez.com if we can be of assistance.
Updated 16 June 2014